Questions About TalkCover Mobile Phone Insurance
About TalkCover
About TalkCover Business Mobile Phone Insurance
- A make or model of phone we use is not listed, can you still insure it?
- What does the business mobile phone insurance cover for?
- What are the main exclusions?
- Can any age of phone be covered?
- How much does TalkCover business mobile phone insurance cost?
- Is there an excess to pay when making a claim?
- Who underwrites TalkCover mobile phone insurance?
- Do I have to sign up for a minimum term?
- How soon am I covered by the mobile phone insurance?
- What if I change my company's phones?
- How do I make a claim?
- How long does it take to process a claim?
- How do I report my phone stolen or lost?
- How do I get a crime reference number, or a loss reference number?
- Can I cancel the business mobile phone insurance policy at any time?
- Can I view the business mobile phone insurance policy terms and conditions?
View details of TalkCover business mobile phone insurance cover >>.
About TalkCover
Who are talkcover.co.uk?
TalkCover.co.uk is a specialist provider of mobile phone insurance to both UK consumers and small businesses. We are dedicated to providing the highest service to it's customers. Wholly developed, owned, and operated by Treacle Ltd, we have been providing mobile phone services to UK consumers since 2003. We are a limited company (Registration number 4730342), VAT registered, and our address is Treacle Ltd, PO Box 49, Cowbridge CF71 7WW.
Treacle Ltd is an appointed representative of SuperCover Plc, 204 Cumberland House, 80 Scrubs lane, London NW10 6RF, underwritten by Equity Red Star. If you have any further questions please do contact us, and we will be happy to help in any way we can.
How can I contact you?
If you do not yet have an insurance policy with us and would like to contact a sales advisor, call 0845 625 0135.
If you have an existing insurance policy with us, please contact the customer services team on 0871 222 1130.
If you would rather contact us online simply use the contact form. If you would rather contact us in writing our address is TalkCover, Treacle Ltd, PO Box 49, Cowbridge CF71 7WW.
Are you regulated?
Yes. TalkCover is a trading name of Treacle Ltd, which is an appointed representative of SuperCover Insurance Plc, 204 Cumberland House, 80 Scrubs lane, London NW10 6RF which is authorised and regulated by the Financial Services Authority. SuperCover Insurance Plc's FSA register number is 313806. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
How do I make a complaint?
We pride ourselves on the service we offer, however your right to complain is important to us. Should you wish to complain, please either write to us at SuperCover Insurance Plc, 204 Cumberland House, 80 Scrubs lane, London NW10 6RF, or telephone us on 0871 222 1130. We will do our best to resolve your complaint as quickly as possible .If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
About TalkCover Business Mobile Phone Insurance
A make or model of phone we use is not listed, can you still insure it?
Yes. We have a range of policies which can cover all handsets up to a maximum replacement value of £1,000. Simply contact us here with your make and model of phone, and if it is a currently available phone we will add it to our list very quickly. We'll then email you to tell you that you may have an instant quote.
What does the business mobile phone insurance cover for?
Loss, theft (including unattended theft from a secure vehicle, including commercial vehicles, or secure premises), extended warranty (up to 5 years), cost of fraudulent calls (up to £100), accidental damage, water damage, and international cover. Brand new replacement phones are given for all loss, theft, and accidental damage claims.
What are the main exclusions?
Deliberate damage, and failing to report the loss or theft to the appropriate authorities (see making a claim).
Can any age of phone be covered?
No. The handset or device must be equal to or less than 6 months old when the business policy is first taken out.
How much does TalkCover business mobile phone insurance cost?
Why not have an instant quote? We have a number of business insurance policies, the instant mobile phone insurance quote will show you which is the cheapest plan available for your business.
Is there an excess to pay when making a claim?
Yes. The first £25 of each theft or accidental damage claim, or the first £50 of each loss claim. For a claim made outside the UK, Isle of Man and Channel Islands it is £75.
Who underwrites TalkCover mobile phone insurance?
All TalkCover mobile phones insurance policies are underwritten by Equity Red Star.
Do I have to sign up for a minimum term?
No, if you choose to pay by Direct Debit then you can pay for the mobile phone insurance monthly, and cancel your policy at any time you wish. Should you choose to pay for 36 months cover however, we offer you 36 months insurance for the price of 30.
How soon am I covered by the mobile phone insurance?
The instant you complete the order process, we will automatically email you with a provisional policy number, and your business phones are covered.
What if I change my company's phones?
We can simply transfer the new phones onto the policy, contact us with the make, model, and IMEI numbers of the new phones immediately. You must do this, if you do not it will invalidate your policy. Depending upon the replacement cost of the new phone there may be a change in premium, either an increase or a decrease.
All business policies can expand and contract with your requirements.
How long does it take to process a claim?
We guarantee to process all completed claims within 48 hrs. You can view the claims procedure.
How do I report my phone stolen or lost?
First report the matter to your mobile phone network. They will blacklist the phone to prevent its unauthorised use. Then report the matter to the local police. They will issue you with a crime reference number if you have been the victim of a theft, or a loss reference number if you have lost your phone. .
How do I get a crime reference number, or a loss reference number?
Report the theft or loss to the local police. They will issue you with a crime reference number if you have been the victim of a theft, or a loss reference number if you have lost your phone. .
Can I cancel my business mobile phone insurance policy at any time?
Yes. The policy can be cancelled within 14 days of you receiving your insurance confirmation, thereafter 1 months notice is required. Write to us at TalkCover, Treacle Ltd, 62 High Street, Cowbridge CF71 7AH. Please include your name, date of birth, address and policy number so that we may comply with the Data Protection Act.
Can I view the business mobile phone insurance policy terms and conditions?
The terms and conditions for consumer policies are available here, and for small business policies here.